Meet the Team - Sightline Windows & Doors Olympia Heights

Meet the Olympia Heights Team Behind Sightline Windows & Doors Olympia Heights

The crew that shows up at your door in Olympia Heights is the same crew that measures your openings, specifies your glazing, and signs the photo record when the job is done. We’re not a dispatch board. Sonia Raman built this team on the Haven Standard - verified licenses, written prices, and documented evidence on every visit. What unites us is simple: we treat the measurement and the quote as the same document, and we don’t round up.

Call (786) 400-2761

Our People

Sonia Raman, Owner

I started Sightline in 2012 after watching too many window jobs in Olympia Heights go sideways over a verbal quote that somehow grew by forty percent once the old frames were out. That doesn’t happen here. Haven Clause 1 means the price you get in writing before we start is the price you pay. I still walk sites personally when the opening is irregular or the existing frame has settled - which in Olympia Heights, with our limestone substrate and seasonal humidity swings, is more often than you’d think. I carry a 24-inch level in my truck that I’ve had since year one. The bubble still reads true, and I still check it.

Marcus T., Lead Technician

Marcus has been with us since 2018, and he runs the crew on every impact-rated install we do in Olympia Heights and the surrounding seventeen cities. He’s certified in PGT and CGI impact systems, and he’s the one who catches when a competitor’s prior install left the nailing flange exposed or used the wrong fastener pattern for our wind-borne debris zone. Off the truck, he restores vintage motorcycles in a garage near Bird Road. That patience with alignment and torque translates directly to how he sets a frame - plumb first, level second, never the reverse.

Elena V., Senior Installer

Elena handles our custom and geometric window work, which means she’s the person who figures out how to make a trapezoid or radius-top unit actually seal in an opening that was never square to begin with. She came to us from a high-end millwork shop in 2019 and brought with her a specialty in Therma-Tru door systems and ViewLux oversized glazing. She keeps a notebook of every oddball opening she’s solved, with sightline measurements and product specs, not opinions. On weekends she fishes the canals near Olympia Heights - she’ll tell you the patience is the same, except the windows don’t swim away.

Darnell J., Service Coordinator

Darnell is the live voice that answers when you call (786) 400-2761, day or night. He’s been with Sightline since 2021, and he schedules every measured survey, routes every crew, and follows up with the written scope and photo record within 24 hours of job completion. Before joining us, he coordinated logistics for a commercial glass contractor, so he knows the difference between a job that’s delayed because of product lead time and one that’s delayed because someone didn’t order the right glazing package. He lives in Westchester, plays dominoes at his uncle’s house on Sundays, and has a photographic memory for customer names - which means when you call back, he knows your job without pulling a file.

Kai R., Apprentice Installer

Kai joined us in 2024 after completing a construction technology program at Miami Dade College. He’s working toward his full installer certification under Elena’s mentorship, and he’s already proficient in standard vinyl replacement and ECO Window Systems energy-efficient retrofits. Haven Clause 3 means his license number is on file and his background check cleared before he ever stepped on a jobsite. He’s the one who runs the thermal camera on our energy audits, documenting air infiltration at the frame perimeter with actual images, not guesses. He grew up in Olympia Heights, went to Coral Gables Senior High, and can tell you which blocks have the worst settling issues from the old rock plow fill - useful knowledge when you’re setting a new frame.

Before

After

One Standard, Every Job

The Haven Standard governs every installation Sightline completes across our network, and this Olympia Heights crew operates under the same clauses as every other: Have it in writing, Arrive on schedule, Verified crews, Evidence on every job, No surprises. Sonia Raman implemented this system in 2012 because she believed a written price before work starts shouldn’t be a promotion - it should be the baseline. When Marcus checks his level, when Elena measures a sightline to the sixteenth, when Darnell confirms your appointment window, when Kai documents frame readings with the thermal camera - that’s the standard in action. Not a slogan. A sequence.

We’ve installed more than 18,000 windows and doors since 2012. Every one had a written price before work started. Every one has a documented photo record. The 365-Day Done Right Promise is stamped on every job, not offered as a courtesy. If you’re in Olympia Heights and you want a second opinion on a competitor’s written estimate, bring it to us. We’ll review it at no charge. Call (786) 400-2761 to schedule your free measured survey - the document you keep, with the price that doesn’t change.

Written by Sonia Raman, Owner at Sightline Windows & Doors Olympia Heights, serving Olympia Heights since 2012.